Call Center Supervisor - Boutiqaat وظائف السعودية
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Call Center Supervisor - Boutiqaat jobs
- Manages and oversees a team of call center agents.
- Motivates and supports agents through feedback and communication.
- Measures KPI’s like inbound calls, call waiting, and call abandonment.
- Assists with taking agents’ calls if they can’t handle the workload.
- Improves quality of results by recommending changes.
- Provides product/service information by answering questions and offering assistance.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Assist in hiring and onboarding new employees.
- Prepares monthly and annual performance reports.
- Creates targets and goals for improvement.
Job Details
| Posted Date: | 2023-10-03 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Perfume & Cosmetics |
Preferred Candidate
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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