Operations Manager - Ajar وظائف الكويت
وظائف الكويت,jobs مطلوب للعمل Operations Manager - Ajar فى الكويت jobs in Kuwait
Operations Manager - Ajar تفاصيل فرص العمل المتاحة فى الكويت
Who we are
Built by a passionate team of problem-solvers, Ajar Online is a mobile cloud service built for the real estate market in the MENA region that uses technology to offer a quick and efficient online rent payment & collection solution as well as property management solution, making life easier and rewarding for both landlords and tenants. As a growing startup, we are excited to expand our team to grow our operations in Kuwait. Explore what we do in more detail on our website.
Job Duties & Responsibilities:
- Oversee and continuously enhance end-to-end operational processes, ensuring clarity, efficiency, full documentation, and alignment with business objectives.
- Proactively identify gaps across teams and introduce structured workflows and automation solutions to improve productivity and scalability.
- Leverage AI tools and automation technologies to streamline repetitive tasks, optimize support workflows, and enhance overall operational efficiency.
- Lead the exploration and implementation of AI and automation technologies to reduce manual effort, enhance speed, and improve consistency across support, finance, and internal systems.
- Manage cross-functional communication and project coordination with all internal stakeholders to ensure alignment and smooth execution.
- Collaborate with Product and Engineering teams to improve internal systems, diagnose bugs, and implement intelligent automation where possible.
- Investigate and resolve payment issues with third-party providers in a systematic and timely manner, coordinating closely with internal teams.
- Manage landlord payments, including Ajar fee deductions, in coordination with the Finance team.
- Analyze operational performance, generate insights, and implement continuous improvements to support strategic goals.
- Ensure compliance with internal policies, legal standards, and regulatory requirements, while identifying opportunities for cost optimization.
- Lead day-to-day operations of the support team across multiple channels (phone, WhatsApp, live chat, and email), ensuring a high-quality customer experience.
- Monitor inbound support queues and ensure appropriate staffing levels and timely response, especially during peak periods.
- Act as an escalation point for complex customer issues and internal concerns, driving resolution and follow-up.
- Refine support operations by enhancing contact-handling processes, updating knowledge base content, and improving internal tools.
- Promote a culture of feedback, continuous learning, and collaboration by sharing insights with Sales and other departments.
- Define, track, and manage OKRs (Objectives & Key Results) and key performance metrics to boost team performance and customer satisfaction.
Qualifications Require:
- Bachelors or Master's degree in any discipline.
- 3+ years of experience in operations or a similar leadership role.
- Proven ability to identify gaps and implement workflow automation and AI tools to improve operational efficiency.
- Strong understanding of economic, legal, and regulatory factors around e-payments services.
- Strong experience with Analytics, Dashboards, and Spreadsheets.
- Strong organizational, problem-solving, and decision-making skills.
- Excellent interpersonal and communication abilities.
- Proven experience in managing teams and optimizing workflows.
- Proficiency in tools such as Excel, ERP systems, or project management software
Job Details
| Posted Date: | 2025-04-16 |
| Job Location: | Kuwait - Al Kuwait |
| Job Role: | Management |
| Company Industry: | Real Estate |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
تقدم للوظيفة من خلال طرق التقديم الموضحة بالاعلان
لا تضع بيانات تواصلك هنا حفاظا على خصوصيتك
نحن موقع اعلانات ولا نمثل الشركة المعلنة وليس لدينا اى تفاصيل اخرى عن الوظيفة