Customer Experience Specialist - French Speakers وظائف
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Customer Experience Specialist - French Speakers تفاصيل فرص العمل المتاحة
We are seeking a dedicated and passionate Customer Experience Specialist who is fluent in French to join our dynamic team in Amman, Jordan. Our company is a leading player in the call center and customer care outsourcing industry, committed to delivering exceptional service and support to our clients. This role is ideal for someone who thrives in a fast-paced environment and is eager to enhance customer satisfaction through effective communication and problem-solving skills. The Customer Experience Specialist will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless customer journey. You will act as a vital link between our clients and their customers, utilizing your language skills to provide tailored support and solutions. This role requires a deep understanding of customer needs and the ability to navigate complex situations with empathy and professionalism. Responsibilities: Engage with customers through various communication channels, including phone, email, and live chat, to address inquiries and provide solutions. Utilize active listening skills to identify customer needs and deliver personalized service that enhances their experience. Resolve customer complaints and issues promptly, ensuring a high level of satisfaction and retention. Document customer interactions accurately and maintain detailed records of inquiries and resolutions in the CRM system. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience. Provide feedback and insights to management regarding customer trends and potential areas for improvement. Participate in training sessions to stay updated on product knowledge and customer service best practices. Assist in developing customer satisfaction surveys and analyze feedback to drive service enhancements. Actively contribute to a positive team environment by sharing knowledge and supporting colleagues. Preferred Candidate: Fluent in French and English, with excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with customers and colleagues. Proficient in using CRM software and other customer service tools. Demonstrated problem-solving abilities and a proactive approach to customer service. Experience in a customer-facing role, preferably in the call center or customer service industry. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Strong attention to detail and organizational skills. Willingness to learn and adapt to new challenges and technologies. Positive attitude and a commitment to delivering exceptional customer service. Job Details Posted Date: 2025-10-14 Job Location: Jordan - Amman Company Industry: Call Centers & Customer Care Outsourcing Preferred Candidate
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