Automotive Aftersales Manager
,jobs Automotive Aftersales Manager jobs middle east
Automotive Aftersales Manager
JOB PURPOSE Manage the entire operations of the After Sales in order to ensure the effective and cost efficient delivery of the relevant After Sales products and services to car owners / customers. KEY RESULTS AREAS / DELIVERABLES AND KEY ACTIVITIES OPERATIONAL MANAGEMENT Manage the Operations of the assigned brand / department in order to ensure an effective delivery of After Sales services to Customers. Manage the day to day operations of the workshop to ensure repair and maintenance of vehicles within an acceptable time frame. Manage the day to day operations of the parts section to ensure delivery of required parts / items to customers and After Sales Team within an acceptable time frame. Manage the day to day operations of the Reception and support to ensure provision of support to others facilitating the timely delivery of parts / service to customers. Manage periodic meetings with subordinate managers and key employees to review operations and define recommendations to improve delivery of services to customer. Conduct meetings with subordinate managers and heads, to discuss business results, deliveries of targets / objectives, trends etc. to develop and maintain team cohesion in the resolution of its issues. Coordinate routine meeting with section heads to analyze performance of each section and provide proper actions to improve on their delivery of services / objectives. Set goals for each department and evaluate their performance. Liaise with Body shop, PDI and other departments within the After Sales Division to obtain collaborative support to the After Sales Team. QUALITY & STANDARDS Ensure all services and activities of the After Sales in order to ensure its compliance with the Principal / Manufacturer’s standards and maintain utmost quality for its products and services . Ensure the facilities and operations of After Sales departments are complying with the Manufacturer’s standard all the time and acquire high scores in the region on Dealer Auditing Process. Ensure all employees in the organization are following safety measures and manufacture’s standards. Ensure proper communication and co-ordination with Principals as well as local dealers and maintain healthy relation with them. Oversee the technical and field reports are properly communicating with manufacturers on time to obtain proper technical support and information. Oversee the employees’ participation in the required in-house technical and non-technical training programs to ensure that they deliver the required quality / standards set by the Principal and Division. CUSTOMER SERVICE EXCELLENCE Ensure the team’s delivery of excellence in Customer Service in order to best customer experience and meet the required target in the CSI Survey . Develop and implement effective strategic business policies that contently improve customers’ satisfaction and the dealership reputation as well. Ensure the maintenance of the customer’s record and follow-up system to resolve customer’s complaints and build loyal clientele for the dealership. Regular analysis of customers’ feedback on After Sales service and take appropriate measures to ensure best customers experience and highest CSI scores. Ensure customers’ satisfaction by amicably resolving all concerns/issues may rise on parts and service operations. Adopt the policy of “Fit It Right First Time” and implement to gain maximum customers loyalty and satisfaction. RESOURCE MANAGEMENT & PROFITABILITY Direct and oversee the management of the allocated resources to continuously improve and enhance the effectiveness of delivering its products and services to Customers at a cost efficient manner. Ensure all the time the highest utilization of man-hours for achieving maximum efficiency and productivity. Plan and develop business projections for all sections annually and submit the same to the higher management for approval. Oversee the continuous identification and analysis of new technologies, practices, products, solutions and services which can be incorporated / integrated into operations to improve effectiveness / efficiency. Manage and oversee the expenditures to ensure control in the utilization of the allocated funds and resources to meeting the Department’s operational targets and objectives. Ensure that inventories are managed effectively and efficiently, taking into consideration cost efficiency and its impact to delivery of service. PEOPLE MANAGEMENT Oversee and direct the recruitment, training and management of employees within the department to attain value creation which will build and sustain its success and growth in an increasing competitive market. Oversee the recruitment ensuring the hiring of individuals that are best suitable for the job and exhibits Company’s ideal culture. Ensure the development and implementation of programs and activities which shall share knowledge, skills and experience to the respective team(s) and individuals. Ensure the timely appraisal of employees to assess their effectiveness in meeting current and future needs while identifying their potential growth within the organization. Ensure that all sections have specific and measurable targets and objectives directly linked towards the Brand Line’s overall goals and objectives. Create a coaching and mentoring environment and encourage teamwork between the staff in order to improve team performance and individual contributions. Oversee the development and implementation of programs that would create and generate employee professionalism, high morale and engagement. Job Details Posted Date: 2026-09-01 Job Location: Qatar - Doha Job Role: Customer Service and Call Center Company Industry: Accounting Preferred Candidate